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Basic Policy on Prevention of Customer Harassment

Respect Policy

For All Guests to Enjoy a Safe and Comfortable Stay

We consider harassment to be an act that unjustly harms
the dignity of our employees and staff. To ensure that
each individual remains mindful in preventing such behavior, we have established
the following basic policy, in order to protect our employees and staff
and continue striving to provide better service.

Our Initiatives

We are committed to seriously
preventing harassment.

This policy applies not only to our employees and staff (officers, employees, temporary staff, part-time workers, etc.) but also to our guests and business partners.

We have established a consultation desk
to respond promptly and appropriately.

Prohibited Acts

Acts Involving
Physical Contact

Intimidating Behavior
or Verbal Abuse

Excessive Demands or
Prolonged Restraint

Discriminatory
Remarks

Acts Constituting
Sexual Harassment

Our Response Flow

① Receiving Consultations

We receive consultations through our help desk and support resolution.

② Fact-Finding and Investigation

We conduct fact-finding and investigation internally.

③ Response to the Offender

We take strict action in accordance with our rules and work to prevent recurrence.

In order to create a space where all guests can feel comfortable,
we kindly ask for your understanding and cooperation.

BOOK NOW

0279-20-3000

The booking line is open from 8am until 9pm.

Fax.0279-72-5252

5-4, Koto, Ikaho, Ikaho-machi, Shibukawa, Gunma 377-0102

We guarantee the best rate available when you book through our website.

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